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Frequently Asked Questions - Dashprice.com Help Center

Please review our policies

Please take a moment to review our Frequently Asked Questions,warranty and delivery policies and take a look at this Help center before checking out.By placing an order on Dashprice.co.uk, you agree to all of our conditions and policies as described on the Warranty & Returns policy and the Shipping Methods pages.

General Frequently Aske Questions

1. Payment Information

  1.  (1) What forms of payment do you accept?
  2.  (2) Do you charge sales tax on any item?
  3.  (3) What is PayPal?
  4.  (4) How do I sign up for PayPal?
  5.  (5) Do you accept international credit cards?

2. Returns & Shipping Info

  1.  (1) What is the return policy?
  2.  (2) I want to return my purchase! What do I do?
  3.  (3) How long does it take for me to get a refund?
  4.  (4) What forms of shipping do you accept?
  5.  (5) How can I track my order?

3. Ordering and Shopping Information

  1.  (1) How do I place my order?
  2.  (2) Shopping on Dashprice is Safe and Secure?
  3.  (3) What is the status of my order?
  4.  (4) How do I change or cancel my order?

Payment Information

Q:What forms of payment do you accept?
A: We only accept PayPal for payment.
PayPal is designed from the ground up to be one of the safest ways to send money online. Unlike other financial institutions, our payments are sent without sharing financial information. In fact, PayPal never shares your financial information with or sells it to merchants.

How it works.
1. Your sensitive financial information is securely stored on our servers.
2. When you use PayPal to pay online, you provide only your PayPal email address.
3. The merchants/retailers receive payment from PayPal without ever seeing your financial information.
Our website features an SSL secure connection during the transaction keeping your information secure and private.

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Q:Do you charge sales tax on any item?
A: Since we have operations in HongKong, we're not required to collect sales tax for all orders placed.

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Q: What is PayPal?

 A:PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

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Q: How do I sign up for PayPal?

 A: You can sign up for a PayPal account by going to https://www.paypal.com.

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Q: Do you accept international credit cards?

 A: Yes,We accept PayPal Payment and PayPal allows you to accept credit cards and Secure.

Returns & Shipping Info

Q: What is the return policy?

 A: If you are not 100% satisfied, you can return your item(s) for a return within 45 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging. We want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange, refund or gift card. All returns must be made within 45 days of placing your order. Also, We accept returns or exchanges after the 45 days period,please check our Special Return Policy

Indicate what you're returning and why. Please let us know if you would like to return your item(s) for an exchange, refund, or Gift Card. In order to process your return, please include your RMA (Return Merchandise Authorization) number, name, email address and original order number along with the items that you're returning.You'll be responsible for the shipping charges associated with sending the return back to us.

If you're asking for an exchange, we'll send your replacement item(s) at only shipping charge. If the item(s) you request is not available when the return is processed, we will recommend other item(s) to you or a refund. If you're asking for a refund, you'll only be reimbursed for the item(s) returned. The original shipping cost is non-refundable.

All returned items must be in the original condition you received them in. We do NOT accept washed items. If a washed item is returned, the return will be refused and sent back to you.  View more return policy please click here.

If you have any other questions about returns please feel free to contact us.

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Q: I want to return my purchase! What do I do?

 A: Please Go to My Account and find the order that you want to return in "My Orders" tab and "Request a return", If you have any other questions about returns please feel free to email us.

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Q: How long does it take for me to get a refund?

 A: It may take 7-25 business days for your return to reach our warehouse. Once it is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply Paypal within 7 days.

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Q: What forms of shipping do you accept?

 A: We ship all orders from Hong Kong, Orders will be shipped in 1-2 business days.

Shipping method:
1. Air mail (Free Shipping)
2. Registered Airmail
2. Express Shipping(DHL / UPS,3-6 Business Days)

Air mail Airmail, Less than 2KG, 7-35 business days,Free Shipping
Registered Air Mail, Less than 2KG, Order up USD $50.00,this method becomes completely free
Express Shipping(DHL,UPS,EMS),Order up USD $200.00,this method becomes completely free

Please no dispute or claim on Paypal, that will take more time for both of us to deal with some cases;

Airmail and Register Airmail Delivery Time:
  • United States, Canada 7-14 full business days
  • Australia, New Zealand, Singapore 10-25 business days
  • United Kingdom, France within around 10-25 full business days.
  • Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 15-35 business days
    Italy, Brazil 15-35 business days
    Other countries 15-35 business days

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Ordering and Shopping Information

Q: How do I place my order?

 A: It's quite simple really!

Step 1. Browse through the site until you find the item you wish to purchase.
Step 2. From the product page, select the Right Option for the Porudct. You can click "Add to Cart " button to place your order.

You may add items Quantity to your cart from the Shopping Cart .

Step 3. Once you've added all the items that you wish to purchase to your cart, you can begin the checkout process. This process involves 5 steps; Sign in / Or Create a Account, Shipping Method (Verify Shipping Information), Payment Method (Verify Billing Information), Confirm Your order and Go to Pay Your Order. You'll then receive an order confirmation email. When your order has shipped, you will receive a final email stating so.

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Q: Shopping on Dashprice is Safe and Secure?

 A:Any personal information given to Dashprice will be protected. Any Personally Identifiable Information will not be disclosed to any third parties. Any Dashprice server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.

In order to protect customers to the fullest extent, DASHPRICE does not store your credit card information at any time.

To assist you in recognizing secure areas of the dashprice.co.uk website, a small lock icon will appear in the lower right-hand corner of your web browser. When this icon is present, and in the locked position, you know that information on that page will be secured.

Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.

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Q: What is the status of my order?

 A: If you have a user account and were logged in when you placed your order, you can track your order status by logging in and accessing the "My Account" link from the site header. All orders placed under your username will be visible under the "My Orders" tab.

Also,Our Customer Service staff will send a detailed order status e-mail to you when your item(s) shipped. And you can track your order via a tracking number,please click here.

If you're unable to pull up your order, contact us and let us know what information you are entering in which fields and we can check it for correctness.

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Q: How do I change or cancel my order?

 A; Please contact our Customer Loyalty Department immediately(Click here , or Send Message via your order) if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.
If you see the Order Status is "Shipped" while viewing your order status, chances are your order has been opened for processing and changes can no longer be made. In this case, Please return your items for a refund or exchange.

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Have questions?

1. Go to the dashprice.com Homepage --> Gadgets
2. Email our Customer Loyalty Team